Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. No chance at all, I used to work for them. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. TicketsCenter said cancellations would be refunded now they offer a store credit. are the business owner or registered Director, or a member of. We focus our work on issues that can result in widespread harm. 9am to 5pm Monday to Friday (except public holidays). As it got closer to Christmas I started to worry, as they were to be presents. If there is a financial failure of any Transport provider. "Others, sadly, are still not so lucky," she said. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Some ticket resale sites can look similar to official ticket sites. Afterpay What is Google Pay? "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Voluntary relocation or where you are changing employer for a new role. Lilly Travers said she bought three tickets at $200 each to see Styles perform. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. I have now been trying for a refund for 6 months. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ticketek has made the same commitment for cancelled events. I got tickets to a concert from ticketek that got cancelled of covid. are informed of any difference between the original ticket price and the resale price. Ask your bank or credit card company what it is. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. We dont resolve individual disputes about ticket purchases. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Abhorrently bad process for handling refunds and rescheduling due to illness. You have the rights that the terms and conditions say that you have. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). I appreciate that the tickets are not required until March 2023 but this matter is of . better to stick with Afterpay way better communication. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Full terms and conditions can be viewed here. When he goes to the concert, he is refused entry. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Chargebacks(external link) Banking Ombudsman. 1300 55 81 81 Ticketek routinely mismanages ticket processing which should be simple. They are sometimes called 'consumer affairs' or 'fair trading' agencies. A copy of the letter requiring Jury Service. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Below is an example of a complaint letter. "If you go through all their rules, it says if you have COVID don't come to the cricket.". All Theatres and productions and sporting events should seek alternative partners. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Some of these rights also apply to small businesses, depending on the situation. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. "So, we're going to have to work really hard to rebuild that confidence.". Where You have not been physically examined by aDoctor prior to the date of the Booking. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. For weeks, she feared she was getting the run-around. "I hope all regulators look at what's happening here," she said. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. Agent_Volkoff 10 yr. ago. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. To read more about Covid-19 please visit our dedicated page here. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. There no lawyers or judges. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. It doesn't act on behalf of individuals and can't investigate every complaint. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Sophie has booked seats to an upcoming concert. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. You usually represent yourself and disputes are heard by a trained referee. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". After multiple emails to Viagogo, Kent has been refunded $280. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. Then they refused to refund my money! If tickets are on sale before the official date, they might be fake. Ticketek Australia you're a pathetic poor excuse for a company. Then I looked on Trustpilot at their reviews and really started to worry! If you cant resolve the problem with the business, you can take your complaint further. You can only cancel a. Whether your bank or credit union can raise a chargeback on your behalf; and. Regards, BARB. Like. Check our FAQs: http://bit.ly/2hMmgAy . The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I hope I can make it this time," Ms Davison said. Heya, I got tickets to a concert from ticketek that got cancelled of covid. An incident number or report from the Police or relevant traffic authority. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. Reply. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Please be patient with us, we will reply as quickly as we can. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. See our information for small business focus areafor more information and help for small businesses. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. All rights reserved. It's safer to buy tickets from an official ticket seller, or licensed reseller. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. Would I ever get the tickets! "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Anyone can write a Trustpilot review. Domestic Matches. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. A store credit automatically processed the $ 700 worth of tickets the guarantee is substantial, you take! In widespread harm, ticketek may, to the concert, he is refused entry he! 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