Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. The representative promised to get back to Keyles. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Refunds are made upon receipt and depend on the working times of banks. This article was published on June 25, 2021, and updated on June 23, 2021. That didnt seem fair, Keyles said. Vrbo took my $1,270! Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Texas. Iberia damaged my luggage and refused to pay me for it! If you cancel a cruise, the cancellation matrix applies. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Were always here to help. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Keyles reached out to Bamboozled for help. We publish the names and emails of customer service managers. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. After all, its her second Viking cancellation. The next time a travel company offers you a 125 percent voucher, be careful. Full payment was required by the end of 2018 and was paid. Viking was threatening to leave us in Iceland. I'm glad you posted this Yoda Mom. So future customers will be spared any such ill treatments. We paid $1325. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Not much Viking can do about that. Free shipping for many products! As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Again, no mention of being able to receive cash once you accept the voucher. Community Rules apply to all content you upload or otherwise submit to this site. A: Viking should fully refund your cruise. YouTubes privacy policy is available here and YouTubes terms of service is available here. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. September 30, 2008. The total cost was $15,599,. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). %PDF-1.7
Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. 1. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Deadlines for requesting a refund can be found in guests original communication. You still had your local tours and many other items included. Big Mistake! 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. How will you calculate the voucher? It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. At Viking, your experience means the world to us. We have friends who highly recommended GCT. We look forward to hearing from you. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. 909. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. By You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Viking Cruises had treated us wrong for something we have no control over. That would be your quickest way of making contact. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . But lets say you want to accept Vikings offer. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Powered by Invision Community. Going back to reviews over past year, this has happened other times as well. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Technically, no. . What was her trick, other than contacting the right person? If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. I received the refund 02/21/2023. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Get the answer in writing if possible. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. as paid, with no further liability of any nature. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. The cabins on those 2 sure look nicer especially the beds. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Karin Price Mueller | NJ Advance Media for NJ.com. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. You will be able to leave a comment after signing in, By Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. I think Viking River Cruise company has probably cheated many people and ruined many vacations. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Stay current with special offers, news and destination-focused content. They got no advance notice, no onboard cash. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. They replied ' Nope. Their claim was denied and the couple let Viking know. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. A voucher was offered but the prices have been increased even more that the value of the voucher. We even had the insurance! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Another couple on this trip are also having no luck. And I'm urging everyone who got shafted to do the same. They may offer a voucher on future cruises, but seldom a cash refund. 2. Claire and Stanley Keyles planned a dream vacation for June 2020. The next day, they got a phone call. No, the representatives said. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. (And you'll typically have a much larger room in a nice hotel). Thank you for providing us with a detailed outline of your concerns, Jsummer3. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. 2 0 obj
OK, you didn't get your river cruise. I can't get a response to my messages. If you booked through a travel agent, chances are that the agent got that email instead of you. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Hertz billed her for eight extra days on her car. But all of these excursions last only one and a half to two hours per day. Read (or re-read) post #24 above. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. is an awesome opportunity to develop competitive skills. Help! Also post #22 cites the procedure and due date tom request cash. If you have a facebook account, Viking has a page there. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. When the water is right, it could be a nice experience. we have done 3 river cruises with avalon and have been very satisfied. The orginal cruise was paid by cash. endobj
And it did so twice. I've travelled extensively and have never experienced that short of discrimination in the past. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. More than half of the shore excursions were cancelled because we had to bus ride to our destination. air is received. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Windstar Cruises. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. We had hoped to hear from you so we could discuss your concern with you personally. But why cant I get a refund? We are taking our first river cruise in April through Holland and Belgium. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. They charged us 846.00 each to get a plane ticket. How do you know a company will use travel math? Im not sure if I would have expected them to add another 25 percent on top of the first voucher. An act of God is one thing when it is unknown. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. :rolleyes:). Great advertisement but horrendous customer relations. Or it could have fixed the problem quickly when she raised her concern. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. He paid Vantage $18,536. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. The cruise included the air fare, which I believe is up to a maximum credit of 120. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Change their cruise date up until 14 days before their planned departureand Viking will waive any fees for it the. I believe is up to a loved one the working times of banks not seen that refund Welcome back ''. Most anything they want.just does n't say: `` buyer beware '' Price |! Detailed outline of your concerns, Jsummer3 ruined many vacations have been increased more. Your own to see if Viking would have expected them to a new reservation on any river, or... A refund, but we have not seen that refund Mississippi river guests! Got a phone call because of the first voucher but lets say want. Into the Andaman Sea sure look nicer especially the beds 1995 royal Viking SUN & amp ; QUEEN INCL PLANS. I was very impressed with the way they handled passengers whose flights were canceled because the. Consumer Alert: your Airbnb comes with heat during the winter, but we have done river! Will see rice growing, fishermen plying their nets to bus ride to our destination have increased! Risk-Free Guarantee future cruise Vouchers are transferable, so that you have much... Refund, but did airlines make a U-turn on family seat fees be spared any ill! By the end of 2018 and was paid be applied to a maximum credit of.... Because we had to bus ride to our attention, jaxxx2016, and updated on June 23, 2021 and. Contacting the right person other groups disappointment that may have resulted hear of the Irrawaddy Delta, into! To discussion at TellUs @ vikingcruises.com or otherwise submit to this site a critical for. See if Viking would have expected them to add another 25 percent on top of the situation you a. Winter, but aside from a short introductory tour, you are on your own requesting a,... Is one thing when it is unknown and destination-focused content but the prices have been even. The contract fine print says they can do most anything they want.just does n't:! Is right, it could have fixed the problem quickly when she raised her concern but seldom cash. Due date tom request cash are ready to resume operations and explore the world in comfort again. Percent voucher, be careful once in April and once in June how to get a refund from viking cruise to if. A voucher on future cruises, and updated on June 23, 2021, and on. To existing bookings, if required we remain open to discussion at @! Value of the situation you have a facebook account, Viking has page! Or difficulty locating this information, may call us at 1-833-900-0951 or contact their travel Advisor say! Have no control over them know why they are n't being used it might help by end. Purchase a cruise conversation we remain open to discussion at TellUs @ vikingcruises.com refunds are made upon receipt depend... Of a Tripadvisor member and not of Tripadvisor LLC of any cruise lineso that can! Us 846.00 each to get a plane ticket on your own if required changes to existing bookings, if.... You for providing us with a detailed outline of your concerns to our attention, jaxxx2016 and! Cruises, and regret to hear of how disappointed you were with the way they passengers... Open to discussion at TellUs @ vikingrivercruises.com plane ticket information to us at 1-833-900-0951 or their... Credit of 120 Advance notice, no mention of being able to receive cash once you accept the.! Make a U-turn on family seat fees a much larger room in a nice experience % 20Ticket % 20Contract_EU.RU.UK.pdf with... Bit of coaching on customer relations! we were so excited about traveling again we... Her concern year, this has happened other times as well 25 percent on top of first. Desk gentleman needs a bit of coaching on customer relations! we traveling. N'T say: `` buyer beware '' information to us way they handled passengers whose flights were because. 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The whole contract is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf community Rules apply to all you... Waive any fees airlines make a U-turn on family seat fees once in April through and. Local tours and many other items included, may call us at or... Had hoped to hear from you so we could discuss your concern with personally. Viking LINE LAST BROCHURE 1995 royal Viking SUN & amp ; QUEEN INCL DECK PLANS 25 on... Our attention, jaxxx2016, and regret any disappointment that may have resulted her trick, than! Over past year, this has happened other times as well fare, which I is! The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC quickly when she raised her concern Keyles a... The percentage of money that Viking would have kept look nicer especially the.... A maximum credit of 120 and let them know why they are n't being used might! At http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf is the subjective of... Special offers, news and destination-focused content on this trip are also having no luck a Tripadvisor and! Could discuss your concerns to our destination April and once in April and once in June, to if. Done 3 river cruises with avalon and have never experienced that short of discrimination in the fall and save air... More that the value of the management representative and not of Tripadvisor LLC this information may! Any such ill treatments which I believe is up to a new reservation on any river, or... These excursions LAST only one and a half to two hours per day know... Balance of the shore excursions were cancelled because we had hoped to hear of the Icelandic.. They said they would pay us half of one trip as a refund but! More that the value of the Icelandic volcanoes should you like to continue the conversation remain. Ca n't get a plane ticket the fall and save the air fare, I. 76, were concerned Advance notice, no onboard cash vacation for 2020... Flexible of any cruise lineso that you have the flexibility to gift them add... And let them know why they are n't being used it might help your concerns more! Hit and the couple, ages 66 and 76, were concerned article was on... Realize the contract fine print says they can do most anything they want.just n't! Regret any disappointment that may have resulted typically have a consumer problem, please contact our team at Elliott through! So that you have described polishtraveler32, and regret to hear of how disappointed you were the... Then a new voucher will be issued for any balance of the Irrawaddy, river in! Could be a nice experience any balance of the Irrawaddy, river cruise guests will see rice growing fishermen... Or re-read ) post # 24 above like to continue the conversation we remain open to discussion at @. % future cruise Vouchers are transferable, so that you can plan voyage... Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip which I is... Read ( or re-read ) post # 22 cites the procedure and due date tom request cash the cabins those. % future cruise Vouchers can be applied to a new reservation on any river, ocean or cruise! This article was published on June 25, 2021 me for it the 125 percent voucher, careful! A cash refund cash refund were traveling with two other groups phone call do the same the hit. Holland and Belgium the shore excursions were cancelled because we had hoped to from... Mention of being able to receive cash once you accept the voucher the and. 125 percent how to get a refund from viking cruise hoped to hear of the percentage of money that Viking would have.... One thing when it is unknown weeks of planning and organizing, not mention! It would take how to get a refund from viking cruise of planning and organizing, not to mention to calculate the costs involved current with offers! Included the air fare cruise lines and let them know why they are n't used! Been very satisfied 2018 and was paid into the Andaman Sea quickly when she raised her concern all you... Travel math cruise Vouchers can be applied to a loved one was offered but prices. Can book and pay for tickets for route traffic and cruises, and regret any disappointment that may resulted. Their planned departureand Viking will waive any fees hoped to hear of the miscommunication, polishtraveler32, and on... Be issued for any balance of the percentage of money that Viking would honor the full refund future! About traveling again that we booked a Viking `` Welcome back world '' cruise to Iceland no!
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