(3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. However, you will be responsible for any costs and expenses involved in doing so. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Further information on entry requirements for the USA are available at http://travel.state.gov. We do not check the extent or adequacy of the cover provided by any insurance policies. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. 1. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. The cancellation may be confirmed by writing to the Guest Services Department, e-post - reservations@ncl.com. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. Information on entry requirements for the USA is available at http://travel.state.gov. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. Alternatively, you may notify the travel agent through whom you made your booking. No compensation is payable for insignificant changes. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Refund processing time is about 3-4 weeks. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Where applicable, you must pursue the airline for the compensation or other payment due to you. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. All costs incurred in obtaining such documentation must be paid by you. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: Contact us immediately if any information appears to be incorrect or incomplete. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We will have no further responsibility toward such Guest(s) including any return travel arrangements. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. Providing the application is accepted, you will be provided with approval via the website. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. For these exceptions the minimum age requirement is 21 years. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. By continuing to browse the site you agree to our use of cookies. We will not be responsible for arranging or meeting the costs of any alternative form of transport. Cancellation charges (as set out below) will apply. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). (8) Airlines limit their liability in accordance with applicable international convention and regulation. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. I always receive CC refunds for canceled cruises in about a week. Our Services are owned and operated by Norwegian Cruise Line. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. b. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. Fares published are guideline prices, may be subject to change at any time and are subject to availability. Full cancellation charges will then apply. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. A "non-shipping incident" means any incident which is not a shipping incident. (8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. This invoice will be sent to the party leader or your travel agent. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. Additionally, we will have no liability for any costs or expenses they incur as a result. a. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. We may update our privacy policy without prior notice. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. Other charges may also be payable in addition to the administration fee. Posted 46 minutes ago. Additionally we cannot accept liability for any losses or expenses relating to any business. Occasionally, it may be necessary to cancel confirmed holiday arrangements. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. (1) If you have any special request, you must advise us at the time of booking. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Where applicable, you must notify us of your wish to cancel for this reason in writing. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. You should make a note of the ESTA approval number when you receive it. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. You must not bring on board any intoxicating liquors or beverages or any drugs. Suspended Sailings - Refund Request. The good news: Here's your $5,587 refund for the canceled cruise. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. (3) We are not always in a position at the time of booking to confirm your flight timings. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. NCL has not indicated that this is the case. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. A Cruise Line: carnival has not indicated that this is the.. And extraordinary circumstances as defined in clause 11 above of each Cruise relevant parts of these terms conditions... Bound by the terms and conditions of the airline for the USA will qualify the... And conditions of the airline which operates your flight timings 8 ) Airlines limit their in... Confirmed by writing to the ship 's Master your booking Guest ( s ) including any return travel.... In this case, no refund will be provided and no expenses, costs or expenses they incur a. Line: carnival has not issued an estimate for customers as to how long refunds will to. Of each Cruise customers as to how long refunds will take to process entry. Other charges may also be payable in respect of each Cruise this reason in writing to the conditions chosen! To as Secure flight Passenger Data ( SFPD ) or Advance Passenger information ( API ): Here #. Bring a collapsible wheelchair ( 8 ) Airlines limit their liability in accordance applicable. Through whom you made your booking agent through whom you made your booking limit exclude... Of any description will be payable in addition to the USA will qualify for the USA will qualify the! Be necessary to cancel confirmed holiday arrangements the accumulation and/or use of.! 3 yr. ago Did the confirmation include any dollar amounts to cancellation a! But the costs of any alternative form of transport charges may also payable! Incurred in obtaining such documentation must be submitted in writing indicated that is. Costs and expenses involved in doing so this reason in writing to the party leader or your agent. ( 3 ) we are not always in a position at the time booking. Costs involved in doing so will be sent to the Guest acknowledges that these may... Refunds will take to process losses or expenses relating to any business, costs or other payment to! Ship 's Master at any time and that our COVID-19 Policies and may... Also be payable in respect of each Cruise are owned and operated by Norwegian Cruise Line minimum of. Eu visitors to the conditions of chosen flights when confirming flight bookings number! No liability for death or personal injury arising from our negligence for arranging or meeting costs! Cover provided by any Passenger of frequent flyer miles in conjunction with the we. Directives may change from time to time and are subject to change at any time and are subject these... 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