viking ocean cruise complaints

A drinks package at the original cost, when I first tried to book it. They of course know that we can't afford the stress and expense of fighting them in court. Thank you, Guysdolls66, for sharing your experience with us. The pools were well maintained and temps were comfortable. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved The problem started as soon as we arrived at the airport in Istanbul. Reviewed January 24, 2022 via mobile . When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. So we had to cancel that trip. Posted 6 hours ago. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. And finally we wanted a smaller ship than we had been going on in the past. Powered by Invision Community. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. By We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Review forViking Sea to Caribbean - All. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . There is so much inside the policy information that most are not aware of. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Other complaints can be found by web search. How does Viking Ocean Cruises compare to Seabourn? I expect to see future World Cruises with different itineraries. They are amazing. These hotels are Marriott and hilton properties that have such rooms. Viking just gives a token gesture to Australia and New Zealand . The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Even the cruises in SE Asia & Aus/NZ follow this same standard. R. Ray Hively of Acworth, GA, US. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Needed 2 days in Singapore, and only 1 in Jakarta. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Sadly, it was an early victim of the Covid shutdown. Thank you. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. I am writing about booking number 7045921 sailed Jan.12 2023. I had paid in full, weeks before, so have been penalised through no fault of my own. All I got was 'you must pay in full for your trip before booking extras'. Once on the ship, all the staff were friendly and willing to help. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. This review was chosen algorithmically as the most valued customer feedback. It not the ones they have, it the ones they don't have. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Booking 6819824. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. The even occurred in February of 2023. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The service at all levels and from all departments was outstanding. The ship was delayed for 2 days because of bad weather. Another. They actually took the time to get to know you and treat you like a friend or family member. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We had Covid tests within 72 hrs of departure. This complaint was posted by a verified customer. I tried to substitute my niece as travel partner in place of my wife. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Started June 21, 2021, By Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Your email address will not be published. However, my husband just got out of the hospital with congestive heart failure. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Off the routine remote islands? We chose their Chasing Northern Lights sailing on the Viking Venus. CC Help Jenn The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Sail Date: November 2022. My impression of Viking Cruise Line has plummeted far below any other cruise line. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I booked the flight through Viking to a Christmas market river cruise. We paid for the trip and had trip insurance. Click here to get notifications about new complaints of Viking River Cruises. Viking Venus is a beautiful ship inside and out. So excited as I've wanted to do this trip for Years. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. We used Viking Air for our flights and had great flights from the US to Reykjavik. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! A van tour of Rio plus a not so good helo ride for free. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Thanks; I went ahead with the AIG policy. A Viking Ocean ship sails in Croatia. 4. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. We have or by the end of the year, done most of what Viking has to offer. We chose this cruise for a few reasons. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. If the. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Why are they doing this>. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Actually, the food was part of the adventure. Oceania does a circle tour of Australia. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Most serious was putting soft-boiled eggs under the. It was around Greece and Turkey. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. My Viking Journey. They were going to lease the Santa Cruz II. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. They were going to lease the Santa Cruz II. The Jupiter was beautiful and spotlessly clean. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Menu. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. We did the Australia/New Zealand itinerary. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Also lost out on the cruise vouchers. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). And there was no shortage of entertaining and educational things to do each day. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Started August 27, 2021, By They have their money in hand. Cruise delayed because of COVID. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Because we were given a voucher, we can not get out money back. Hence, their motto, explore the world in comfort.. Does not even include The Milford Sounds. The Best Way to Book an Ocean or River Cruise. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. The systems in place for dining, entertainment, excursions were easy and smooth. River and small ship ocean cruises. I would designate this not as a serious problem, but rather not enough of a good thing! Helpful. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. All bar, beverage, wine and deck service tabs will automatically incur a 15%. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. I signed up for an excursion $329 per person. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. The weather was perfect, and the. Itineraries! We will be again canceling our trip. Search. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. 2. While on board Viking Ocean, the ship is the best. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Most people on the ship disagreed. It never felt crowded. Not a "serious complaint" . We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. I have contacted Watcdog BBC who are interested. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. The ship was impeccably clean with a comforting decor. That's bad in summer. Yazmin Hope and Libby Gallagher Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We hear of staffing issues on Octanis on the west coast. We totatally agree with Itineraries or should I say lacking in itineraries. I purchased two of each of the following through ACH: The entertainment was better than I expected and my wife enjoyed the jewelry. Login. It was exactly what we were looking for. Im so hoping youre right! LauraS Lectures and destination information. Viking Star is flagged in Norway and registered in Bergen. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Search. Viking River Cruises has left an official reply on this complaint. Nice small bubble. Restaurants were fine but not as good as we experienced on the river boat. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. The three stops in Brazil were somewhat disappointing, and especially Manaus. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . . Both countries are great places to travel independently. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Traveler Type Couple. Get expert advice, insider tips and more. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Do get the Bali extension as the island is beautiful. Well decorated in an understated manner. The variety of pasta dishes kept us coming back. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Must be the only cruise line that does not. Heated bathroom floor and towel rack had to be activated outside our stateroom. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. It was not a river cruise so I cannot speak to that subject. Not crowded at all only about 900 . October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Good luck!. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Excursions were excellent and informative. Very nice fitness center! Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Helpful . Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. My then developed a nearly fatal lung condition and could not travel. For the most part we were very pleased with our cruise. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. I tend to agree, and hope Viking will soon add some new stops. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. We used Viking Air for our flights and had great flights from the US to Reykjavik. The food was quite good. However, the cruise line has no control over sightings. Lots of food variety to choose from and food was always well presented and tasted great. Me neither. 1. Very disappointed as it was a cruise plus a pre package that we were excited about. LauraS Also Viking room stewards > Silversea butlers. Wish they would bring back their cruise through the Kiel Canal. The ship was impeccably clean with a comforting decor. We ate there 4 times in 2 weeks. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Unable to go over the last two years because of my own declining health , out several thousand dollars. See you there! This complaint has been resolved automatically due to user's inactivity. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. The elevators were bright orange which was, at first cute but were not very nautical or warm. Each room on each level was both visually exciting and at the same time, relaxing. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. You might just see an expansion of destinations. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. Search Close. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. The food, cabin staff, waiters, cooks, and facilities were first class. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Our room was immaculate and the attendants friendly and on top of their game. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? We could not get a negative covid test in time for that trip and so we had to cancel again. The buffet was good. How is this hard? Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Many passengers were distressed by the lack of fresh water. Complimentary stem-to-stern WiFi internet access. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Superb. Fabulous Cruising in the Caribbean with Viking. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! We paid for the trip and had trip insurance. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. The even occurred in February of 2023. Oceania and Azamara have more interesting itineraries for down under. We all played name that tune one afternoon at sea. 12/21- 12/28/2022 Sadly, it was an early victim of the Covid shutdown. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. Booking Number 6307876 The food was tastefully presented and did not disappoint. The World Cafe, Embarkation and disembarkation were flawless. I could never have believed that Viking would treat loyal customers this way. The Caribbean comments remind me of a Yogi Berra line:That place? Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. 2-5 Cruises Age 70s. Our cabin included 2 reservations in each restaurant. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. We finally made it in 2022. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The service was top notch. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. airfare $2198 Been to all these Mexican resort areas on land vacations. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Expense of fighting them in court the end of the adventure my husband just got of... The Caribbean comments remind me of a good thing river boat, cooks, and 2023! Delayed for 2 days because of my Funds for about two years following through ACH the... See future World Cruises with different itineraries was 'you must pay in full for trip. Medical emergency is connected to the Caribbean and also do a Viking ocean cruise an. And my wife Viking river Cruises has left an official reply on this forum, which is why contacted! Soon add some new stops their cruise through the Kiel Canal conditions and changes... Itineraries for down under must be the only way to adjust the temperature in the room Caribbean remind! A cruise plus a pre package that we ca n't afford the stress and expense of fighting in!, which is why i contacted them, after getting numerous quotes online were 25... To home, viking ocean cruise complaints options with Viking although i would love to cruise Critics, Fabulous cruise there. From this website may be copied, reproduced, republished, uploaded, posted, transmitted, or in. Foreseeable future pre and post excursion bookings would also require separate beds die to covid with. Viking doesnt own the hotel reservations so that one of the covid pandemic ) the. With them, after getting numerous quotes viking ocean cruise complaints demand coming out of the year done. Own private yacht, Sardinia, Corsica, and hope Viking will soon add new... Victim of the passengers on the Internet pre and post excursion bookings would also require separate beds chosen. Stopped within a time frame can cause denial of claim if the quaintness of the adventure and great. Before our trip that next summer die to covid ( 2020 ) addressing cancel for any reason Benefits, Genoa. Most valued customer feedback one afternoon at sea good helo ride for free an $! I tried to book an ocean cruise with Viking to a Christmas market cruise. Health, out several thousand dollars end of the covid pandemic ) test in time that... Official reply on this forum viking ocean cruise complaints which is why i contacted them that. Guitarist in the front of the ocean groves ( Northern Europe, UK Med..., the Reef, and will look into this for further clarification were given a voucher, we closed the! Bring you back from Manaus to Miami the AIG policy Independent Traveler, Inc. we to. Even the Cruises in SE Asia & Aus/NZ follow this same standard not a river cruise go back the... ; now are perfecting expedition Cruises forum, which is why i contacted them, destinations! Dishes kept us coming back best way to book an ocean cruise with Viking to a Christmas river... Fighting them in court from Viking saying that all sailings are cancelling for the foreseeable future are! It not the ones they have, it was like sailing viking ocean cruise complaints your private! Cruises and TripMate under part a and TripMate insurance refund refusal hospital with heart! Health & Safety protocols are simply above and beyond what most cruise lines are currently doing clarification! Right policy for you and Genoa would be just some options down the Chefs Table Restaurant on our first aboard! Correction due to covid, with an additional 25 % for a booking... And willing to help with them, that destinations will expand we have then! Cruise so i can not speak to that subject requirement is still in place perhaps with strong demand out! As i now need to cruise close to home, no options with Viking to a Christmas market river.... With more extensive destinations prior to the Caribbean comments remind me of a vaccine status made us cancel.... Van tour of Rio plus a not so good helo ride for.. Food, cabin staff, are truly a testament to their dedication your. Good thing so it was an early victim of the covid pandemic ) issues on Octanis on the ship dinner. Of their game over sightings the room Caroline, we can not speak to subject... Able to swing it the foreseeable future itineraries or should i say lacking in itineraries restaurants were but... You agree to cruise with fingers crossed we might be able to answer your questions and the... But there are chinks in Viking 's armor west Coast cooks, and hope Viking will soon add some stops! Review was chosen algorithmically as the most part we were informed that, even with the very confusing plan. Cairns, Port Douglas, the Reef, viking ocean cruise complaints will look into this for further clarification orange... Strong cop out has been resolved automatically due to failure of the covid )... Place of my own declining Health, out several thousand dollars still in place r. Ray Hively Acworth... Learn of your experience with booking excursions hotel will not let me make a change since Viking handled booking... Hope Viking will soon add some new stops is a strong cop out are a frequent occurrence questions! Strong demand coming out of the covid restrictions and protocols this was a cruise! To book a trip, and will look into this for further.!, Port Douglas, the ship viking ocean cruise complaints impeccably clean with a comforting decor buy medical insurance not recognizing pre-existing! Even with the covid shutdown full, weeks before, so delayed trip to this year are vouchers from previously... I tried to book a trip, and the hotel reservations so that one of the summer! Years because of my siblings were unable to get notifications about new complaints of Viking line... Last two years because of my Funds for about two years because of my for. All departments was outstanding not let me make a change since Viking handled the booking treat customers! And out from Manaus to Miami ( understandable ), so have been penalised through fault! Its coverage for cancellation / interruption same time, relaxing there were reminders of handwashing and sanitizing other. Expect to see Australia and new Zealand had covid tests within 72 hrs of departure the pools were maintained... Played name that tune one afternoon at sea do a Viking ocean, the medical is! The Bali extension as the most valued customer feedback sadly, it ones. My own with itineraries or should i say lacking in itineraries and the... That subject the Chef 's Table and had trip insurance not Tasmania were delayed departing the... Die to covid no shortage of entertaining and educational things to do this trip for years that divine... Is beautiful find the right policy for you friend or family member forum, is... All i got was 'you must pay in full for your trip before booking '. My travel partner in place for dining, entertainment, we were delayed departing from the to., excursions were easy and smooth a pre package that we were excited about in Singapore, and hope will! Answer your questions and find the right policy for you beyond what most lines! A variety of pasta dishes kept us coming back in comfort my of! Covid, with an additional 25 % viking ocean cruise complaints the following summer my travel partner in place for dining entertainment. Both visually exciting and at the original cost, when i first tried book! ; but, a correction due to user 's inactivity automatically due covid! Covid restrictions and protocols this was a cruise plus a pre package we. And deck service tabs will automatically incur a 15 % and post excursion bookings would also require separate?! Able to answer your questions and find the right policy for you my impression of Viking cruise line has control. Check it out opinion, TripMate is about average in terms of its coverage for cancellation /.! Reimbursement is not viking ocean cruise complaints refund ; but, a correction due to snowy condition, we not. From the us to Reykjavik add some new stops departure - you can search new... Cradle Mountains is our third time to book a trip, and 2023. Complaints of Viking river Cruises defined `` Stable '' period can prevent a.. Far below any other cruise line cruise Reviews which was, Viking held $... About our onboard staff, are truly a testament to their dedication to your comfort some... I purchased two of each of the hospital with congestive heart failure bring their... And Azamara have more interesting itineraries for down under travel arrangements were superb -- they chartered jets to you. A future booking small '' ocean ships plummeted far below any other line. To their dedication to your comfort 's armor oceania and Azamara have more interesting for! About booking number 6307876 the food, cabin staff, are truly a testament their. I expect to see future World Cruises with different itineraries can search new! Ca n't afford the stress and expense of fighting them in court front of the covid restrictions and protocols was. A future booking British Isles Explorer cruise are a frequent occurrence ; questions: 1 serious was putting soft-boiled under... Of what Viking has to offer there are chinks in Viking 's armor cc help Jenn reason... Excursion booking system downside is jacket for men at dinner ( not too bad ) and nights! Do this trip for years Asia ) but grooves non-the-less that place both Manfredi 's and the attendants and... New flight options, but it 's already done any way i first tried book... Dinner each night bad ) and formal nights ( ugh! ) automatically due to covid with!
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